Have you changed your mind and want to return your purchase? No problem.
All you have to do is communicate it to us, within 14 days of when your products were delivered, or, in case of a service contract, from the day the contract in concluded. Naturally, you can decide to return just one item of what you bought. We will refund the price and corresponding shipping costs shortly, and, in any case within 14 days of becoming aware of your rescission.
The Right to Rescind is regulated by the Consumer Code and regards only remote purchases between vendors (Mon-K Data Protection S.r.l.) and private non-business consumers, therefore, if you have a VAT number or a company, you do not have this does not apply to you.
If you have placed an order for a product that is a physical object and/or additional services, you have the right to cancel the contract, without indicating any motive, within 14 days. The rescission period expires after 14 days:
To exercise your right to rescind relevant to any product or service purchased from our website, www.mon-k.com, you must inform us of your decision to cancel your contract with an explicit declaration, for example a letter or electronic post sent to one of the following:
To respect the terms to rescind, it is sufficient to send us notification that you wish to exercise your right to rescind before the expiration of the rescission period.
If you buy products as a “consumer” and rescind within 14 days of delivery, you will be refunded the price you paid for the item you bought and the shipping costs related to the most inexpensive shipping method available at the moment of your order.
For more information about shipping, visit our page on Shipping and Delivery.
If you bought products, your refund could be suspended until we receive products or until you have sent proof that you have sent them, if before. In this case, please send the goods, without undue delay and in any case within 14 days of when you reported that you wanted to cancel your contract, to the following address: Mon-K Data Protection S.r.l., viale Ercole Marelli 165, 20099 Sesto San Giovanni (MI). The terms are respected if you return the goods before the end of the 14 day period.
If the items you return are damaged or have signs of use coming from handling not necessary to establish their nature, characteristics and/or functionality, we could withhold your refund corresponding to the amount of the decrease of their value.
Remember that is case of rescission, the cost to return items, shipping and packaging, are at your expense.
Your refund of the price of the items for which you exercised the right to rescind, where foreseen, shipping costs, is made within 14 days of when you notified us that you wanted to rescind. We could withhold your refund until we receive the items or you have sent proof that you have sent them, and depending on the situation.
If you have further questions, please contact our Customer Service.